FAQ

No, we operate strictly on prepaid orders. This allows us to process your order efficiently and maintain our commitment to freshness and quality.

Simply browse our website, select your preferred product (fresh or smoked catfish), add to cart, and proceed to checkout. You can pay securely via bank transfer or credit/debit card.

Once your payment is confirmed:

• You’ll receive an order confirmation

• We’ll begin processing and packing your order

• You’ll receive real-time updates and tracking information until delivery is complete

Shipping costs are based on:

• Weight of your order

• Delivery location
  We offer affordable doorstep delivery across the US, with variable rates. International shipping costs also vary by location and weight.

Yes. If you’re not satisfied with your order upon delivery, you can return it immediately during handoff. Please inspect your order in the presence of the delivery agent.

We currently accept:

• Bank Transfer

• Card & Online Payment Gateway
  All payments are secured and must be made before dispatch.

Absolutely. All our catfish are carefully farm-raised in controlled, hygienic environments to ensure optimal growth, maturity, and flavour.

We’re available to assist you via:

• WhatsApp/Phone:

• Email: support@tochifarms.com

• Instagram & Facebook: @TochiFarms
  Our team is available Monday to Saturday, 8am – 7pm.