Privacy Policy

Effective Date: 01/07/2025

At Tochi Farms (“we”, “our”, “us”), your privacy is very important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website at https://tochifarms.com, place an order, or interact with our services.

1. Information We Collect

When you use our website or place an order, we may collect the following personal information:

  • Contact Information: Name, email address, phone number, and delivery address.
  • Order Details: Product selections, delivery preferences, and transaction history.
  • Payment Information: Details processed securely through third-party gateways like Paystack or your bank.
  • Technical Data: Device type, browser information, IP address, and pages visited (used for analytics and performance).

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders efficiently.
  • Communicate order updates and delivery tracking.
  • Provide customer support and respond to inquiries.
  • Improve our website, products, and customer experience.
  • Send promotional messages (only with your consent).

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties.
We may share necessary data only with:

  • Payment processors (e.g., Paystack, banks) to complete transactions.
  • Shipping partners (e.g., UPS, DHL) to fulfill your deliveries.
  • Legal authorities, if required by law or to protect our rights.

4. How We Protect Your Information

We use industry-standard security measures to protect your data, including:

  • Secure Sockets Layer (SSL) encryption for all transactions.
  • Firewall protection and access restrictions.
  • Secure third-party payment processing.

5. Your Rights

You have the right to:

  • Access and review the personal data we hold about you.
  • Request correction or deletion of your information.
  • Opt out of promotional messages at any time.

To exercise these rights, please contact us at:
📧 Email: support@tochifarms.com
📱 WhatsApp/Phone: +1 (714) 884-1884

6. Cookies & Tracking

Our website may use cookies to enhance user experience and track website performance. You can modify your browser settings to disable cookies at any time.

7. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or regulations. Updates will be posted on this page with a revised effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out via:

📍 Operating Hours: Mon–Sat, 8 am–7 pm

📧 Email: support@tochifarms.com

📱 Phone/WhatsApp: +1 (951) 220-7666